Return and Exchange Policy

Return and Exchange Policy for "Midad" Store

At "Midad" store, we are committed to providing the best shopping experience for our customers. Therefore, we offer a flexible return and exchange policy to ensure your comfort and trust when shopping online.

1. General Terms for Returns and Exchanges:

• Products can be returned or exchanged within 14 days from the date of receiving the order.
• Products must be in their original condition, unused, and undamaged.
• The original packaging, including any accessories or documents received with the product, must be included.
• Returns or exchanges will not be accepted for products with issues resulting from misuse or damage caused by the customer.

2. Eligible Products for Return or Exchange:

• Islamic Products: Books, Islamic clothing, and any other Islamic products can be returned or exchanged, provided they are in their original unused condition.
• Electronics: Electronics can be returned or exchanged if they are non-functional or have manufacturing defects. The products must be in their original, unopened condition.

3. Exceptions:

• Opened or Used Products: Products that have been opened or used, such as cosmetics or food items, cannot be returned or exchanged.
• Customized or Special Orders: Products that have been customized or specially ordered (e.g., engraved names or custom designs) cannot be returned or exchanged.
• Products with Issues Beyond Our Control: Such as damage caused during shipping or incidents occurring after the product has been received.

4. Return or Exchange Process:

• Notify Us: It is preferred to contact us via phone or email to notify us of your return or exchange request, along with the reason for the return or exchange.
  • Email: [email protected]
  • Phone Number: +968 91169788
• Product Inspection: The product will be inspected upon receipt to determine if it meets the conditions for return or exchange.
• Refund: If the return is approved, the refund will be processed to the original payment method used during the purchase, within a maximum of 14 days from the approval date.
• Shipping Fees: The customer is responsible for the shipping costs for returning the product, unless the product is defective or shipped incorrectly.

5. Product Exchange:

• If the product is exchanged, the replacement will be sent as soon as possible after receiving the returned item.
• If the replacement product is unavailable, the customer may choose another product.

6. Special Procedures for Defective Products:

• If the customer receives a product with a manufacturing defect or damage during shipping, they must contact us within 48 hours of receiving the product, providing photos or videos showing the defects.
• We will cover the return shipping cost for defective or damaged products.

7. Return Policy in Emergency Situations:

In cases of emergencies or exceptional circumstances, the return or exchange period may be extended as needed and at the discretion of the management.

8. Final Notes:

We are committed to ensuring customer satisfaction. If you have any inquiries or feedback regarding our return and exchange policy, please do not hesitate to contact customer service via email or phone.

• Email: [email protected]
• Phone Number: +968 91169788

Thank you for choosing Midad.